Every service. One explorer.
107 services across 12 areas — onsite, remote, scheduled, project-based and on demand.
- A · 11 SERVICESField Engineering
- B · 9 SERVICESService Desk
- C · 9 SERVICESNetwork
- D · 11 SERVICESData Centre
- E · 9 SERVICESInfrastructure
- F · 7 SERVICESBreak-Fix
- G · 11 SERVICESIMAC
- H · 10 SERVICESConsultancy
- I · 9 SERVICESHardware & Logistics
- J · 8 SERVICESGlobal ICT
- K · 6 SERVICESSoftware
- L · 7 SERVICESSpecialist
Engage us the way the work demands.
Onsite
A suitably skilled engineer attends your site, or your customer’s site, to carry out hands-on work.
- OnsiteA suitably skilled engineer attends your site, or your customer’s site, to carry out hands-on work.
- RemoteTroubleshooting, configuration and coordination delivered by phone, email or remote session.
- ScheduledPlanned visits and maintenance windows booked in advance around your operations.
- Project-basedDefined scopes such as rollouts, relocations and refreshes, with planning and reporting.
- On-demandAd-hoc tickets and break-fix requests raised whenever you need them.
Find the service you need.
Global IT Support & Field Engineering
Skilled engineers coordinated to the right site at the right time for troubleshooting, installations and business-critical support tasks.
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Global Onsite IT Support
Engineers attend client and end-customer sites to diagnose and resolve hardware, software and connectivity issues.
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On-Demand Field Engineering
Request an engineer for a single task or an urgent visit without committing to a long-term contract.
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Desktop & End-User Support
Hands-on help for users with desktops, laptops, peripherals, printers and everyday workplace technology.
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EUC (End-User Computing) Support
Support for the full end-user computing estate, from device builds and imaging to user moves and refreshes.
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IT Technical Support — Level 1, 2 & 3
Tiered technical support from first-line triage to advanced, specialist-level troubleshooting, scoped to your requirements.
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Remote IT Support
Fast remote diagnosis and fixes that avoid unnecessary site visits and keep users productive.
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Scheduled & Project-Based Engineering
Planned engineering visits and defined projects booked around your maintenance windows and deadlines.
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Global Engineer Dispatch
Dispatch of suitably skilled engineers to locations in multiple countries, briefed and ready to work.
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Field Engineer Coordination & Management
Our in-house team manages engineer selection, scheduling, briefings, site access and task sign-off.
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Dedicated Technical Resources
Engineers allocated to your account or site for ongoing, recurring or longer-term requirements.
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International IT Support Coordination
A single point of contact coordinating support activity across countries, time zones and local providers.
24/7 Service Desk & Technical Assistance
Around-the-clock service desk cover by email and online calls, with structured escalation into onsite engineering when a visit is needed.
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24/7 IT Service Desk
A service desk available 24 hours a day, 365 days a year, reachable by email and online calls.
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Help Desk Support
First-point-of-contact support that logs, triages and resolves everyday user issues.
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Remote Troubleshooting
Structured remote diagnosis to isolate faults quickly and decide whether a site visit is required.
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End-User Technical Assistance
Clear, friendly help for end users with devices, accounts, applications and connectivity.
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Hardware & Software Support
Support across common business hardware and software, from installation issues to failures.
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Network Configuration Assistance
Help with configuring switches, routers, wireless and endpoint network settings.
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IT Procurement Guidance
Practical advice on specifying and sourcing suitable equipment for your deployment.
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Incident Coordination
Ownership of an incident from first report through engineer attendance to confirmed resolution.
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Technical Escalation & Support Coordination
Escalation into specialist engineers or onsite resources when remote support is not enough.
Our service desk can be reached 24/7. Response and resolution commitments are agreed per contract and are not implied by 24/7 availability.
Network & Connectivity Services
Installation, troubleshooting and upgrades for wired and wireless networks — from a single terminal to large multi-user installations.
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Network Support & Troubleshooting
Diagnosis and resolution of connectivity, performance and configuration problems on site or remotely.
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Network Installation & Configuration
Installation and configuration of network equipment to your design, standards and documentation.
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Network Infrastructure Support
Ongoing support for switching, routing and supporting infrastructure in offices and technical rooms.
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Wireless Engineering
Deployment and support of wireless access points, controllers and associated configuration.
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Wi-Fi Infrastructure Support
Troubleshooting coverage, roaming and connectivity issues across existing Wi-Fi estates.
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Data & Network Cabling Support
Patching, cable management and structured cabling support for network installations and moves.
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Network Hardware Installation & Replacement
Rack-mounting, cabling and swap-out of switches, routers, firewalls and access points.
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Network Equipment Break-Fix
Engineer attendance to replace or repair failed network equipment and restore service.
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Network Upgrade & Migration Assistance
Hands-on support during cut-overs, upgrades and migrations, working to your change plan.
Data Centre Services
Onsite hands-on engineering and remote assistance for data centre and server room environments, including relocations.
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Data Centre Onsite Support
Engineers attend the facility for installations, replacements, cabling and physical checks.
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Data Centre Remote Support
Remote assistance, coordination and guidance for data centre tasks that don’t need attendance.
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Data Centre Maintenance
Planned maintenance activity carried out during agreed windows to minimise service impact.
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Server & Hardware Support
Support across a wide range of server models, from diagnostics to component replacement.
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Rack & Stack Services
Receiving, racking, cabling, labelling and powering up equipment to your build standards.
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Server Installation & Replacement
Installation of new servers and like-for-like replacement of failed or end-of-life units.
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Smart Hands & Remote Hands
An engineer acting as your eyes and hands on site, following your instructions in real time.
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Data Centre Relocation
Planned decommissioning, transport coordination and re-installation of equipment in a new location.
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Data Centre Migration Assistance
Engineering support for moving workloads and hardware between facilities, aligned to your plan.
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Hardware Deployment & Decommissioning
Deployment of new hardware and orderly removal of retired equipment from racks and rooms.
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Data Centre Infrastructure Support
Support for supporting infrastructure such as racks, power distribution and structured cabling.
Onsite services involve an engineer physically attending the facility. Remote services are delivered without attendance — for example coordination, guidance and remote checks.
Server, Systems & Infrastructure Engineering
Engineering support to install, maintain, upgrade and troubleshoot business infrastructure and systems.
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Server & Systems Administration
Administration tasks for servers and systems, carried out to your procedures and access controls.
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Infrastructure Troubleshooting
Methodical fault-finding across servers, storage and networks to restore service.
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Hardware & Software Upgrades
Upgrades that bring outdated environments up to date and improve reliability and productivity.
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IT Infrastructure Installation
Installation of infrastructure components in offices, server rooms and technical spaces.
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System Deployment & Configuration
Deployment and configuration of systems to an agreed build specification.
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Infrastructure Maintenance
Routine checks and preventive maintenance to reduce the risk of unplanned downtime.
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Break-Fix Support
Reactive engineer attendance to repair or replace failed infrastructure components.
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IT Infrastructure Project Assistance
Additional engineering capacity for infrastructure projects, from planning to sign-off.
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DevOps & Architecture Support
Support for architecture planning and DevOps practices, scoped to your environment.
Hardware Break-Fix & Maintenance
Parts replacement and repair services designed to reduce downtime, with 4-hour, 8-hour and next-business-day options in qualifying locations.
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Hardware Break-Fix
Diagnosis, repair and part replacement for failed hardware under agreed service levels.
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Desktop & Laptop Repairs and Component Replacement
Replacement of failed components such as drives, memory, screens and keyboards.
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Server Hardware Maintenance
Preventive and reactive maintenance for server hardware in offices and data centres.
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Network Hardware Replacement
Swap-out of failed switches, routers, firewalls and access points with configuration restore support.
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Parts Replacement Coordination
Coordinating the right part and the right engineer to arrive together for a single, efficient visit.
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Onsite Hardware Troubleshooting
Hands-on diagnosis to confirm the fault before parts are ordered or replaced.
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Hardware Maintenance Support
Ongoing maintenance support for hardware estates across one or many sites.
4-hour, 8-hour and next-business-day parts replacement is available across the United Kingdom and in selected international locations. Availability depends on site location, parts and the service levels agreed in your contract.
IMAC & Workplace Technology Services
Install, Move, Add and Change services and workplace rollouts, delivered from a single desk to a whole site.
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Install
Installation of new devices, peripherals and workplace technology, ready for users.
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Move
Relocating users and their equipment between desks, floors or buildings with minimal disruption.
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Add
Adding devices, ports or capabilities to existing user setups and workspaces.
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Change
Reconfiguring hardware and workspace technology as user and business needs change.
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IMACD (Install, Move, Add, Change, Dispose)
IMAC services extended to include removal and disposal of retired equipment, where offered.
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Workplace Technology Deployment
Deployment of meeting-room, desk and shared workplace technology to agreed standards.
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Desktop & Laptop Rollouts
Coordinated rollouts of new desktops and laptops, from a handful of users to thousands.
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Hardware Refresh Projects
Planned replacement of ageing devices with data-transfer and user hand-over steps.
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Device Installation & Configuration
Setting up devices with the required configuration so users can start work straight away.
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User Equipment Relocation
Packing, moving and re-installing user equipment for office moves and reorganisations.
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Site-Based IT Implementation
Implementing IT at new or changing sites, coordinated around building and business timelines.
IT Consultancy & Project Services
Practical consultancy that helps make sure technology suits business needs and user preferences — from planning through implementation.
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IT Consultancy
Advice grounded in hands-on delivery experience, focused on practical technical outcomes.
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Infrastructure Assessment
A review of your current infrastructure to identify risks, gaps and improvement priorities.
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Technical Planning
Planning the steps, resources and timings needed to deliver a technical change safely.
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Technology Deployment Assistance
Support to deploy new technology, aligned to your requirements and user needs.
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Hardware & Software Upgrade Planning
Planning upgrades to bring outdated environments up to date with minimal disruption.
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IT Project Support
Additional coordination and engineering capacity to keep IT projects on track.
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Migration Assistance
Hands-on and coordination support for system, site and hardware migrations.
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Technical Resource Planning
Working out the skills, numbers and locations of engineers a programme will need.
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Onsite Implementation Support
Engineers on the ground to implement agreed plans and report progress.
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Infrastructure Optimisation
Targeted improvements to make existing infrastructure more reliable and easier to support.
IT Hardware, Procurement & Storage
On-demand IT equipment supply at competitive rates, plus stocking, storage and logistics coordination to support deployments.
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IT Equipment Supply
Supply of IT equipment on demand at market-competitive rates, delivered to your work location.
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IT Hardware Procurement Assistance
Help specifying, quoting and ordering suitable hardware for your project.
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Hardware Sourcing
Sourcing specific or hard-to-find equipment and parts for deployments and replacements.
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IT Stocking Services
Stocking of IT equipment to support single terminal implementations through to large multi-user installations.
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Hardware Storage
Short- and longer-term storage of equipment ahead of deployment or redeployment.
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Equipment Inventory Coordination
Tracking what equipment is where so the right kit is ready for each visit.
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Hardware Logistics Coordination
Coordinating shipping and delivery of equipment to sites and engineers.
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Deployment Equipment Preparation
Unboxing, asset-tagging and preparing equipment so on-site work is faster.
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IT Equipment Distribution Support
Supporting distribution of equipment to multiple sites for rollouts and refreshes.
Some procurement, storage and logistics services are arranged through partners. We will confirm what is delivered directly by Orchal and what is arranged through partners when we scope your requirement.
Global ICT Support
For organisations needing technical support across multiple locations and countries, coordinated through an established network of engineers, entities and in-country experts.
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Global ICT Support
ICT support coordinated across countries, delivered by email, online calls and onsite engineers.
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International Onsite Technical Assistance
Onsite engineers for international locations, briefed by our coordination team.
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Remote Technical Coordination
Remote coordination of engineers, vendors and site contacts during technical work.
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Multi-Site IT Support
Consistent support processes and reporting across multiple offices or customer sites.
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Cross-Border Project Coordination
Coordinating projects that span countries, languages and local requirements.
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Local Engineer Dispatch
Engaging an engineer local to the site to reduce travel time and cost.
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International Support Planning
Planning coverage, escalation paths and resourcing for international support requirements.
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Coordinated Technical Service Delivery
One accountable partner coordinating every step from request to completion report.
Software & Digital Solutions
Website and application development built to your requirements — from company profile sites to e-commerce.
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Website Development
Design and build of business websites to your requirements and brand.
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Web Application Development
Custom web applications developed to your functional requirements.
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Mobile Application Development
Mobile apps developed to your requirements, from company profile apps to e-commerce.
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Business Website Solutions
Company profile and informational websites that present your business clearly.
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E-Commerce Development
Online store builds that let your customers browse and buy.
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Custom Application Solutions
Bespoke applications scoped around a specific business process or requirement.
Specialist Engineering & Additional Support
Specialist engineering and flexible resourcing for requirements that fall outside a standard support scope.
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Data Storage & Wireless Engineering
Engineering for storage systems and wireless environments, scoped to your requirement.
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Infrastructure Break-Fix
Reactive repair of infrastructure components across offices and technical rooms.
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Technical Architecture Support
Support reviewing and documenting technical architecture for projects.
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Hardware Deployment Projects
End-to-end coordination of hardware deployments across one or many sites.
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Specialist Field Engineering
Engineers with specific skills matched to specialist tasks.
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Project-Based Technical Staffing
Engineering resources supplied for the duration of a defined project.
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Short-Term & Long-Term Engineering Resources
Flexible engineering capacity for a day, a week or an ongoing engagement.
No services match. Try a broader term, clear the filters, or tell us what you need.
How a request moves.
Email support@orchal.com, call +44 7462 213622, or use the enquiry form.
Illustration of a typical request · every engagement is scoped individually
Your engineers on the ground.
MSPs, IT providers, integrators and enterprise IT teams use Orchal to deliver onsite work without building their own field network.
Which countries do you support?
We support organisations across the United Kingdom and internationally through an established network of engineers, entities and in-country experts.
Coverage and lead times vary by country and city, so tell us your site locations and we will confirm what we can deliver for each one before any work is agreed.
How quickly can an engineer attend?
Attendance times depend on the location, the skills required and the service levels agreed in your contract. For hardware break-fix we offer 4-hour, 8-hour and next-business-day parts replacement across the UK and in selected international locations.
We do not promise universal response times; we confirm achievable timings for your specific sites when we scope the work.
Do you work with MSPs and IT service providers?
Yes. Much of our work supports managed service providers, IT service providers and system integrators who need reliable engineers on the ground for their own customers. We act as an extension of your service delivery team.
What is the difference between onsite and remote support?
Onsite support means an engineer physically attends the site to carry out hands-on work such as installations, replacements or cabling. Remote support is delivered by phone, email or remote session — for example troubleshooting, configuration guidance and coordination — without a site visit.
Can I book a one-off visit, or do I need a contract?
Both are possible. We support focused one-off tasks, scheduled and project-based work, and ongoing arrangements with dedicated resources. Tell us what you need and we will recommend the most suitable engagement model.
What information should I include in an enquiry?
The more detail the better: site addresses or countries, the task or scope, any equipment involved, preferred dates or service levels, and site access requirements. You can select multiple services on the enquiry form.
Do you supply hardware as well as engineers?
We can supply IT equipment on demand at market-competitive rates and help with sourcing, stocking, storage and logistics coordination. Some of these services are arranged through partners — we will confirm exactly what is delivered directly and what is arranged through partners when we scope your requirement.
Need engineers on the ground?
Tell us where, when and what needs doing.