Orchal Ltd · Global IT Solutions
Global IT support. Delivered wherever business happens.
Field engineering, service desk and infrastructure support — coordinated by one team, delivered across your sites.
Data centre
Enterprise network
Client site
Field engineer
Example request● Illustrative
Server replacement · Data centre
Request received
Global IT Support & Field Engineering24/7 Service Desk & Technical AssistanceNetwork & Connectivity ServicesData Centre ServicesServer, Systems & Infrastructure EngineeringHardware Break-Fix & MaintenanceIMAC & Workplace Technology ServicesIT Consultancy & Project ServicesIT Hardware, Procurement & StorageGlobal ICT SupportSoftware & Digital SolutionsSpecialist Engineering & Additional SupportSmart handsRack & stackIMACBreak-fixWi-FiRolloutsGlobal IT Support & Field Engineering24/7 Service Desk & Technical AssistanceNetwork & Connectivity ServicesData Centre ServicesServer, Systems & Infrastructure EngineeringHardware Break-Fix & MaintenanceIMAC & Workplace Technology ServicesIT Consultancy & Project ServicesIT Hardware, Procurement & StorageGlobal ICT SupportSoftware & Digital SolutionsSpecialist Engineering & Additional SupportSmart handsRack & stackIMACBreak-fixWi-FiRollouts
What we deliver
See how the work gets done.
Dispatch · illustrative
- On-demand & scheduled visits
- Engineer dispatch
- Dedicated resources
Onsite & remote
- Onsite & remote support
- Server install & replacement
- Rack & stack · cabling
- Smart hands
- Maintenance
- Relocation & migration
- Deployment & decommissioning
Topology
- Install & configure
- Wi-Fi engineering
- Break-fix & replacement
- Upgrades & migration
Ticket flow
- Help desk
- Remote troubleshooting
- Incident coordination
- Escalation to onsite
Deployment sequence
- Desktop & laptop rollouts
- Hardware refresh
- User relocations
- Site implementation
- Server & network hardware
- Parts coordination
- Onsite troubleshooting
- Maintenance
* Available across the UK and in selected international locations, subject to contract and site location.
How Orchal works
From request to resolution.
Illustration of a typical request · every engagement is scoped individually
Global coverage
Global coverage. One point of coordination.
An established network of engineers, entities and in-country experts — coordinated from London.
Global support coverage
Coordinated from London
Onsite and remote support across multiple countries through our network of engineers, entities and in-country experts.
- Local engineers
- One point of contact
- Confirmed per site
Check coverage for your sites
Infrastructure & data centre
Hands on the hardware that runs everything.
Onsite engineers for installs, swaps and relocations. Remote assistance when attendance isn’t needed.
- Rack & stack
- Smart hands
- Server replacement
- Relocation
- Decommissioning
Data centre services
Network & workplace
Connected networks. Productive workplaces.
Field engineering
The right engineer, at the right site.
Requirements are reviewed by our in-house engineers before anyone is dispatched — so the visit starts prepared.
- On-demand
- Scheduled
- Project-based
- Dedicated resources
Field engineering
Hardware deployment & break-fix
Back up and running, faster.
4hFour-hour
8hEight-hour
NBDNext business day
Parts replacement across the UK and in selected international locations, subject to contract and site location.
Break-fix services
Technology & digital
Websites and apps, built to brief.
Business websites, web and mobile applications and e-commerce — developed to your requirements.
Software & digital
Partnership & enterprise
An extension of your delivery team.
For MSPs, IT service providers, integrators and enterprise IT teams that need dependable engineers on the ground.
Tell us what needs doing — and where.
107 services, one point of contact. We’ll confirm what we can deliver for your sites.
